Frequently Asked Questions


Frequently asked questions by Guests

  • You can book our villas via our listings on Airbnb or you can simply select your desired dates and follow the booking process

  • For Airbnb bookings, please refer to their accepted payment methods.

  • Yes, a deposit is required to confirm your reservation. The amount will be specified during the booking process.

  • Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request.

  • You will receive the contact details of the villa manager so you can inform us about your arrival time. The key will be handed over to you by our villa manager upon your arrival, alternatively you will be given a code for the keybox.

  • Early check-in and late check-out are subject to availability and may incur an additional fee. Please contact us in advance to make arrangements.

  • Our villas are fully equipped with modern amenities, including Wi-Fi, air conditioning, a fully equipped kitchen, private pool, and more. Please refer to the detailed list of each villa’s amenities on our website or the booking platform.

  • Yes, daily housekeeping services are included with your stay. Our team ensures your villa is clean and well-maintained throughout your visit.

  • Our cancellation policy varies depending on the booking platform and the specific villa. Please refer to the cancellation policy provided during the booking process.

  • We do love pets very much, unfortunately our furry friends are not allowed in our villa.

  • All our villas are non-smoking. We kindly ask you smoking outside the villas.

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Frequently Asked Questions by Villa Owners

  • We offer comprehensive property management services, including marketing, booking management, guest services, maintenance, and financial reporting.

  • We leverage multiple platforms, including our website, Airbnb, social media, and travel websites, to maximize your villa’s exposure and bookings.

  • We provide detailed financial reports, including income and expenses, on a monthly basis. All financial transactions are transparent and well-documented.

  • Our team is available 24/7 to handle guest inquiries and resolve any issues promptly. We prioritize guest satisfaction and strive to provide excellent service.

  • We offer a villa manager who is available anytime to contact to help solve any issue guests may encounter during their stay in the villa.

    Our villa staff is highly trained employees to individual villas to make sure guests receive the best service.

    We help guests arrange everything they ever require, we can make it happen.

  • Preliminary Inspection:

    We begin with a thorough inspection of your property to assess its condition and market potential.

    Owner Consultation:

    Next, we arrange an in-person meeting with you to present our services and understand your specific requests and expectations.

    Contract Agreement:

    Once both parties have agreed and signed the contract, our teams immediately start collaborating.

    Preparation and Quality Control:

    We prepare your villa, ensuring it meets our standards and is ready for guests.

    Operational Excellence:

    We handle everything from maintenance to guest services, aiming to maximize your rental income while providing a seamless experience for you and your guests.